Digital Operational Resilience Act Articles (Proposal)

The Articles (Proposal) of the Digital Operational Resilience Act


Digital Operational Resilience Act (DORA), Article 27, Key contractual provisions.

1. The rights and obligations of the financial entity and of the ICT third-party service provider shall be clearly allocated and set out in a writing. The full contract, which includes the services level agreements, shall be documented in one written document available to the parties on paper or in a downloadable and accessible format.


2. The contractual arrangements on the use of ICT services shall include at least the following:

(a) a clear and complete description of all functions and services to be provided by the ICT third-party service provider, indicating whether sub-contracting of a critical or important function, or material parts thereof, is permitted and, if so, the conditions applying to such sub-contracting;

(b) the locations where the contracted or sub-contracted functions and services are to be provided and where data is to be processed, including the storage location, and the requirement for the ICT third-party service provider to notify the financial entity if it envisages changing such locations;

(c) provisions on accessibility, availability, integrity, security and protection of personal data and on ensuring access, recover and return in an easily accessible format of personal and non-personal data processed by the financial entity in the case of insolvency, resolution or discontinuation of the business operations of the ICT third-party service provider;

(d) full service level descriptions, including updates and revisions thereof, and precise quantitative and qualitative performance targets within the agreed service levels to allow an effective monitoring by the financial entity and enable without undue delay appropriate corrective actions when agreed service levels are not met;

(e) notice periods and reporting obligations of the ICT third-party service provider to the financial entity, including notification of any development which may have a material impact on the ICT third-party service provider’s ability to effectively carry out critical or important functions in line with agreed service levels;

(f) the obligation of the ICT third-party service provider to provide assistance in case of an ICT incident at no additional cost or at a cost that is determined ex-ante;

(g) requirements for the ICT third-party service provider to implement and test business contingency plans and to have in place ICT security measures, tools and policies which adequately guarantee a secure provision of services by the financial entity in line with its regulatory framework;

(h) the right to monitor on an ongoing basis the ICT third-party service provider’s performance, which includes:

i) rights of access, inspection and audit by the financial entity or by an appointed third-party, and the right to take copies of relevant documentation, the effective exercise of which is not impeded or limited by other contractual arrangements or implementation policies;

ii) the right to agree alternative assurance levels if other clients’ rights are affected;

iii) the commitment to fully cooperate during the onsite inspections performed by the financial entity and details on the scope, modalities and frequency of remote audits;

(i) the obligation of the ICT-third party service provider to fully cooperate with the competent authorities and resolution authorities of the financial entity, including persons appointed by them;

(j) termination rights and related minimum notices period for the termination of the contract, in accordance with competent authorities’ expectations;

(k) exit strategies, in particular the establishment of a mandatory adequate transition period:

(i) during which the ICT third-party service provider will continue providing the respective functions or services with a view to reduce the risk of disruptions at the financial entity;

(ii) which allows the financial entity to switch to another ICT third-party service provider or change to on-premises solutions consistent with the complexity of the provided service.


3. When negotiating contractual arrangements, financial entities and ICT third-party service providers shall consider the use of standard contractual clauses developed for specific services.


4. The ESAs shall, through the Joint Committee, develop draft regulatory technical standards to specify further the elements which a financial entity needs to determine and assess when sub-contracting critical or important functions to properly give effect to the provisions of point (a) of paragraph 2.

The ESAs shall submit those draft regulatory technical standards to the Commission by [OJ: insert date 1 year after the date of entry into force].

Power is delegated to the Commission to supplement this Regulation by adopting the regulatory technical standards referred to in the first subparagraph in accordance with Articles 10 to 14 of Regulations (EU) No 1093/2010, (EU) No 1095/2010 and (EU) No 1094/2010, respectively.